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SaaS stands for Software as a Service—software that is provided as a service to businesses from the cloud, giving users access via the web for a fee for a fixed period without the need for users to run their infrastructure or install Software on local machines.


SaaS software can be divided into several categories according to their functionality and scope:


Business applications.


Business applications can be divided into several subcategories, namely:


Business applications:


CRM (Customer Relationship Management):

Sales Management,

Customer service and support,

Customer Relationship Management (CRM).

ERP (Enterprise Resource Planning):

Procurement and supply chain management,

Finance and Accounting,

Warehouse management.

Project management:

Task Management,

Time and resource management,


Communication and collaboration: This category includes Software that supports team communication, project-based collaboration, and document management. It includes, for example, email services, virtual meeting and video conferencing platforms, cloud-based file sharing, and team collaboration tools.


Communication and collaboration:


Email and messaging:

Email services,

Group messaging.

Project-based collaboration:

Cloud-based file sharing,

Project management software.

Virtual meetings and conferences:

Video conferencing platforms,

Virtual meetings.

Customer service and support: This category includes Software that helps companies manage customer service and support processes, such as chatbots, customer support systems, helpdesks, and knowledge bases.





Customer service and support:


Chatbots and automated response systems:

Chatbots for customer support,

Automated response system.

Helpdesk and incident management:

Customer support systems,

Helpdesk support and incident management tools.

Knowledge bases and self-service portals:

Knowledge base systems,

Self-service customer service portals.





Marketing and Sales: This category includes Software that helps businesses plan, implement, and track marketing activities and automate sales processes. Examples include marketing automation, CRM, email marketing, web analytics, and conversion optimization.


Marketing and sales:


Marketing automation:

Campaign management,

Email marketing,

Marketing automation.

CRM (Customer Relationship Management):

Sales process management,

Customer Information Management.

Web analytics and conversion optimization:

Web analytics tools,

Conversion optimization tools.

Finance and accounting: this category includes Software that helps manage financial and accounting processes such as budgeting, invoicing, economic analysis, and accounting.


Finance and accounting:


Billing and accounting:

Invoicing systems,

Accounting and bookkeeping.

Accounting, bookkeeping, accounting, and bookkeeping systems:

Financial statements and reports,

Risk analysis and forecasting.

Budget planning:

Budget planning tools,

Financial forecasting.

Project management: this category includes Software that supports project management processes, including task management, project scheduling, resource and time allocation, teamwork, and reporting.


Project Management:


Task management and scheduling:

Gantt charts and task lists,

Time scheduling and monitoring deadlines.

Teamwork and communication:

Communication tools between project teams,

Communication between team members and project teams.

Reporting and project management analytics:

Reporting tools and graphs,

Project management analytics.


These are just a few examples of the main categories of SaaS software, and of course, there are many other subcategories within each area. The SaaS sector constantly evolves, and new categories may emerge as technology evolves and business needs change.


Subcategories appear in more than one main category. For example, CRM (Customer Relationship Management) systems can support commercial activities as a collaboration tool, but they can also be used as a marketing tool and a customer service application. The same applies to other subcategories, such as customer support systems, which are part of the customer service and support category, as well as the communication and collaboration category.

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