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enterprise social collaboration

Social Collaboration – Be social, work smarter!

By | Social Collaboration

Your employees working good, but you think their work could be more accurate and coordinated? You want to know more about what they are working on, when they start and when thy finish their tasks? Then you need an enterprise social collaboration platform!

What is an enterprise social collaboration platform?

Enterprise social collaboration platforms are social networks which are used by people who share business interests and activities. It can be said that these platforms are the newest generation of the classic enterprise intranets (they are often called as social intranets) and other classic online tools which are created to make communication and collaboration easier between employees, their bosses/supervisors and clients.

A modern, well-designed enterprise collaboration software will make the communication and working process much easier and collected than a classic intranet could ever do, so it means that the pace and productivity of your company will rise.

In a collaboration system, business users can trade knowledge, store and exchange files, create and jointly modify documents, and interact with each other in real time in collaborative workspaces. In order to enable effective collaboration, however, the selected tools must be easy to use and accessible so users will engage with the system and use it on a regular basis.

Enterprise social collaboration platforms are great at making productivity, time management and focus much better as employees will see a complete list of tasks they have to execute, so you won’t have to worry that they will forget important parts of a projects.

You’ll be able to monitor their work, give them new tasks, communicate with them, ask for reports of their work and rate it. You can also give access to your clients so they’ll see exactly the processes of their orders in real time.
These are just a few benefits of using an enterprise collaboration software. If you want to get more information about these great platforms, you can read more about them on our website!

Social collaboration

The power of a social intranet – Forget about email, chat and phone calls for better communication!

By | Social Collaboration

People don’t like to leave the beaten path, and beaten path in office communication and exchanging knowledge means emailing, phone calls and instant messaging. There is however a better, more efficient tool for office communication, the social intranet.

If you would start to use a social intranet in your office, many employees would keep communicating through email, chat or phone instead of using the messenger services of the collaboration system.
Emails and instant messenger programs have become the classic form of the communication for different department within an organization and everybody is used to them, but that doesn’t mean that these are the best, most efficient tools for office communication.

How does a social intranet provide a better communication for your workers?

Real-Time Work Days.  Communicating, document sharing, status updates and more all happen in real time.  Share documents instantly and gladly rid yourself of treemails.  You can turn a two person chat into a group chat and inform your whole team of an update in real-time.

Present and Accounted For. You can easily search your chat history to quickly locate information.  You can show colleagues whether you are available to chat or busy working. You always know who is online and who isn’t.   This allows you to more easily connect with colleagues both scheduled and impromptu.

Preservation of Information.  All links and documents shared are saved to your profile.  This is much more powerful than email.  The archiving of information and documents gives you a library of resources that is easily discoverable in your Social Collaboration Software.

Convertible Activity Feeds.   You can convert any activity feed into a task to be assigned to an individual, group or project.

The original version of this article has been submitted on mangoapps.com

Social collaboration

How enterprise social collaboration platforms can bring different departments closer?

By | Social Collaboration

There are countless stories on the internet about different departments within a company are disconnected from each other and from the rest of the organization. The IT department is typically one of them. However with the help of social collaboration platforms, these gaps can be easily bridged.

Let’s face it: Despite the increasing reliance on information technology for all things business related, IT has a largely utilitarian image along with a reputation for being isolated and insulated from the day-to-day operations.  Thus far, complex social interactions within the organizations they serve have been relatively nonexistent.

This is one department that could benefit from a “brand” reinvention, as well as some new avenues for self-promotion within the organization. Social collaboration provides a great option for both of these endeavors. Let’s see how a social collaboration platform can help the IT department and the rest of the company to work together and don’t get isolated from each other.

Saving time and resources

Social collaboration allows IT (or any other) departments to save time and resources by creating public records of their work and using the power of social media to narrow the breach between IT and the rest of the company. In addition to that, they can easily share a knowledge database for frequently asked questions or issues.

Staying in the loop

IT departments can stay up-to-date on everything that is happening within the organization. They can develop a good sense of the organization’s day-to-day operations, find out how various developments affect different departments and individuals, and build a good understanding of the goals, priorities and values of the organization. Not only will this keep IT in sync and feeling “part of the team,” it will help them develop solutions in keeping with the organization’s larger view.

Building individual relationships

Rather than simply being “on call” and showing up when problems arise, only to then fade back into the shadows, professionals in the IT department will have the opportunity to forge individual relationships with people throughout every department. This will serve to add a personal touch to their services, and create the opportunity to build camaraderie and trust, as well as create a true sense of team membership.


Social collaboration provides avenues for IT departments to create a memorable, positive image for themselves and stay in the forefront of awareness within the organization.  They can even get creative and use the power of video to mock themselves or easily explain – with humor – what really happens inside the IT department.


IT departments can use social platforms to share what’s new in their field, offer insight, and provide solutions for common IT problems. Social media also helps remind individuals in the organization that IT is available and willing to help, as well as deliver department greetings and special notices.

Determining specific needs

Collaborating closely with different individuals in different departments gives those in IT an opportunity to find areas of weakness and unmet needs; such collaboration also helps create specific solutions that are hand-tailored and highly relevant, which can help foster the department’s image as an invested and caring team player with much to offer the organization as a whole.

Source: idgconnect.com

Enterprise 2.0 trends and predictions for 2014

By | Enterprise 2.0, Social Collaboration

Bloggers of Bitrix, the founders of the Bitrix24 social intranet have asked several Enterprise 2.0 and social intranet experts what they expect fr om 2014. Is there ‘social enterprise’ bubble or not? Will this year become the year of big breakthrough and wide adoption? Do you expect any surprises from the industry in 2014? Here are the replies that we got:

Jacob Morgan, Founder of Chess Media Group. Jacob blogs at TheFutureOrganization:

2014 should be the year that organizations realize that the success of collaboration platform deployments extends far beyond just looking at technologies.  On the vendor side I still see room for consolidation and for more market segmentation between small, mid, and enterprise size platform offerings.  I think many vendors have also shifted gears from focusing on innovation to focusing on marketing and sales.  I think this may continue through most of 2014 but hopefully towards the end of the year and the beginning of next year we will see more of a focus on the products themselves.

Alan Lepofsky, Principle Analyst at Constellation Research. Alan blogs at AlanLeposky.net:

In 2014 vendors will focus on ways that the tools can help people narrow down their focus. We’ve spent the last few years overloading people with openness and transparency, now it’s time to help people know exactly what it is they should and shouldn’t be working on. I call this small data, or personal analytics.

Jonas Söderström, author of Stupid Bloody System, Intranets2014 keynote speaker. Jonas blogs atStupidSystem.org:

Social intranets are becoming more common. In many enterprises, the huge advantages of co-workers sharing information, updates and social currency are finally recognized. This is a good trend – towards flatter, more agile and more innovative organizations, wh ere every human has a unique value, and has the possibility to contribute to the work and workplace.  But on the other hand, there is a strong tendency towards a “control-and-command” mindset in the workplace. It’s treating people as cogs; not as the individual, socially aware and active, thinking humans that social intranets let us be. I fear that the latter perspective will become more common in 2014, because it’s highly technology-driven, by companies that invest in the “big data”-hype.

Mike Green, CEO of KINSHIPEnterprise. Mike tweets at @Michae1Green: 

The focus of ESN deployments will be closely linked to a focus on Business Value and the Customer, with the inclusion of application of advanced, micro and real-time collaboration to improve customer advocacy, building engagement into organizational operational processes and optimizing the business value of ESN platform deployments. In order to exploit ESN ROI opportunities, companies need to find ways to reduce company cost and risks through the ESN platform, eliminate unnecessary duplication of data and functions, add analytic and big data capabilities to the ESN platform, enable streaming access to real-time information, as well as operationalize ESN analytics.

Do you agree or disagree with expert opinions? Did they miss an important trend? Feel free to use comments to share your views.

Source: Bitrix24.com

Enterprise 2.0

How to Unlock Value from Your Enterprise Social Network

By | Social Collaboration

A recent study maintains that by using social technology, companies can boost productivity by as much as 25%. Many organisation started to use this new way. Nevertheless, only some of them are able to utilize it to maximum effectiveness.

Nowadays, companies still use social tools to reach customers in new and innovative ways, but much more value lies in internal applications of private social media. Actually, internal social media helps companies to pay attention to the consumers and develop market insights. Altough, the primary value of internal social media lies in enhancing communications, sharing gained knowledge, and collaboration within your enterprise.

4 core areas in which an enterprise social network most effectively increase productivity:

Reading and answering e-mails. About 12 hours, of the average interaction employee’s workweek is spent dealing e-mails. Using private social media can decrease this number by as much as 35% with making searchable content. So the worker do not have to spend a lot of time searching knowlidge inside the dozen of e-mails.

Searching and gathering information. Nearly 8 hours, of the average interaction employee’s work hours are spent searching for internal information only certain employees possess. Since enterprise social media has the ability store all messages as searchable content, this figure can be reduced by about 35%.

Communicating and collaborating internally. It consumes about 6 hours of the average interaction employee’s a week to communicate inside the enterprise, using phones, e-mail, and in-person interaction. Enterprise social media can save you 35% of this time because you can directly message anyone in the organization without cluttering up an e-mail inbox with a collaboration tool.

Role-specific tasks. Tasks specific to a particular job consume the most amount of time for any role, about nearly 16 hours per week. Internal social media increases the productivity of these tasks by about 15%, or approximately 2.3 hours per week. It has the ability to centralize all job functions at one hub, so your employees begin using all other applications there. I also need to mention, it is just one way how they enhance job-specific productivity.

To sum up, if you add up all the hours that potentially can be saved, the total is about 11 hours, or slightly more than 25% of the 40-hour workweek. But there are many other benefits of using enterprise social media.

How to avoid the most common Social Intranet mistakes?

By | Social Collaboration

Implementing a Social Intranet is a great step towards a better, faster and more productive office, but there are common mistakes which can make your efforts fail. Gartner, a research firm have found the three most common of them. Let’s see what and how you should avoid!

Social Intranet Mistake #1: Don’t Assume Adoption Will Grow Organically

“Just because an enterprise social network is simple and easy to use doesn’t mean you can build them and people will come,” Larry Cannell, the director of Gartner Research says. “These tools are going to change how people work and you need to prepare them for that.”

In the early planning stages, Cannell says, you need to determine how people are currently working and how an Enterprise Social Collaboration Software will change that.
Then, define clear reasons why employees will benefit from such a drastic-and sometimes uncomfortable-change in process.

Another key to success is embedding the social network into everyday workflow. Managers need to ensure the tools are part of how they get their jobs done every day, Cannell says, rather than just being destination sites.

Social Intranet Mistake #2: Don’t Set the Wrong Parameters for ROI

Any IT project needs to deliver ROI, but the one associated with a social intranet needs to be considered differently.

“Your ROI argument is tied to how you expect to deploy the software,” Cannell says. “Sure, you can focus on things like how many people sign up and post, and that’s OK. But if you focus on the individual deployments and making employees actually like the tool, then more relevant metrics come into play.”

Some of these more difficult-to-measure metrics may include things like handling more work with fewer people, streamlining processes and spending less time on trivial things like searching an intranet for an answer to a question.

“You might not be able to anticipate what some of the most important benefits might be, but you can get the business to express them more broadly after they’ve gone through it,” Cannell says.
At TD Bank Group, one of the most significant ROIs was realized with its deployment of an IBM solution to 50,000 users: Some business units saw a drastic reduction in email, by as much as 40 to 1, according to Wendy Arnott, TD Bank’s vice president of social media and digital communications.

Social Intranet Mistake #3: Don’t Underestimate the Power of Executive Support

Gaining executive buy-in and using their participation in the enterprise social network to set an example for the rest of the company is essential to the success of the project, Cannell says. But this can be challenging.
“If you’re starting small and building the system out, these projects don’t usually start out as a big line on an exec’s radar,” he says. “But business execs need to understand the goals and support them. Senior management is key to motivating people to participate in these communities,” he says.

The original version of this article has been posted on cio.com

Enterprise Social Collaboration

Solve your most common office problems with enterprise social collaboration platforms!

By | Social Collaboration

Social networks like Facebook, Google+ are very popular with internet users. It seems that the next big step for social media technology is to break into the world of work in the guise of enterprise social collaboration platforms. But why is it such a good thing for employees, bosses and costumers as well?

At first leaders was afraid that the new enterprise social collaboration tools are going to distract workers and productivity will drain because of the new social-media-like features, but the reality shows different. In fact enterprise social collaboration platforms can solve a lot of problems in the office. Some companies have reported a 30% or even bigger growth in productivity since they have started to use a social collaboration software.

Analysts say companies are starting to recognize the potential value that enterprise social media technology can deliver, particularly around departmental and cross-department collaboration. It goes beyond simply sharing best practices within organizations to enabling employees to quickly and easily identify coworkers with particular expertise, exchange knowledge, and work together efficiently on projects.

Enterprise social media technology adapts and combines features such as employee profiles, activity streams, microblogging, discussion forums, wikis and more in an effort to help employees collaborate. ESNs support the tagging, rating and reviewing of content for workplace use with the primary goals of better connecting members of an organization and promoting knowledge-sharing between different employees and departments.

Let’s take a look at some of the most common problems that keeps organizations from bigger productivity and how a quality enterprise social collaboration platform can solve there!

A lack of information sharing. Unlike other platforms that support communication, enterprise social collaboration platforms, through activity streams and notifications, enable colleagues to share content quickly and keep the conversation going back and forth without using email. Tthis type of communication also allows business users to add personal flair to the work environment and it provides a bridge between team leaders and other employees and can connect coworkers on a global basis, she said.

If you can share what you know inside trusted circles, you can get work done a lot faster and a lot better.

The inability to capture knowledge. A good leader always knows what his team do and how efficient and productive are his workers. It has required a lot of work earlier as employees doesn’t document everything they do, but social collaboration platforms make this a lot easier for you.  By using features such as employee profiles, time tracking and status updates, enterprise social media and collaboration technology makes it possible to identify individual expertise, chronicle the day-to-day activities related to a specific project, transfer knowledge and improve upon organizational best practices.

Dormant projects. Thanks to the new relationships and behaviors resulting from the deployment of an ESN, organizations should see more action and less inactivity on internal projects as part of the regular course of business. The social enterprise benefits from the ability to solve problems faster and more efficiently, which ends up streamlining processes. For example, because all parties involved in a particular project can view the ongoing activity stream, there isn’t as much individual back-and-forth and, ultimately, downtime required in order to communicate.

These are just a few examples of how an enterprise social collaboration software can solve typical office problems and boost efficiency which is good for everyone at your company and your customers as well.

Social intranet

The #1 fear of enterprise social intranets

By | Enterprise 2.0, Social Collaboration

Social intranets are getting more and more popular nowadays, however some employers are still a bit afraid to implement an Enterprise 2.0 software in the office. And what is their #1 fear? Mutiny!

A social intranet contains some of the features of well-known social sites such as Facebook. It makes working much easier as you won’t need separate programs for emailing, messaging, file sharing, time tracking and task managing.

Social intranets make office communication all different from the classic ways. Instead of sending emails, you can send messages within the enterprise social collaboration software and you can post a message on the activity stream where everyone will be able to add comments and discuss.

You don’t have to be afraid of social intranets

Free status posting is the one feature that scares the most employers, as they think: “What if someone posts something inappropriate on the company’s social network?”. Their biggest fear is that troublemakers will be able to broadcast their grievances to the whole company with this simple tool.

However you don’t have to be afraid of this. Troublemakers are usually nameless whisperers within the company, sometimes employees don’t even know who started a negative gossip. But on an enterprise social collaborative platform they won’t be able to hide as they could be identified easily by their names or email addresses.

When people’s comments are attached to their real name, just like Facebook, they are usually pretty sensible about what they say. But it’s not just that people will moderate themselves, companies have seen that other regular employees will jump to the company and management’s defense against dissenters. It really underlines the power of enterprise social as a technology to bring companies closer together and strengthen culture and team spirit.

So you can enjoy the benefits of an enterprise collaboration software without the fear of troublemakers. Help your employees’ work, make your company more productive and get more clients. The adoption of a social intranet is rapidly growing, around 42% every year. Hurry up, don’t miss the wave of the future!

The original form of this article has been submitted on Forbes.com

social collaboration

The ROI for Enterprise Social Collaboration Platforms

By | Enterprise 2.0, Social Collaboration

As we wrote before, the implementation of Enterprise Social Collaboration Platforms in offices will make the work faster and more productive. But what does this mean in numbers? How big ROI can you expect from Enterprise 2.0 tools?

Enterprise Social Collaboration Platforms does enhance organizational productivity, and ultimately, the bottom line.  The challenge, however, lies in accurately measuring those results and then communicating them to management and upper-level executives.

There is not one standard method to measure the effectivenes and ROI of Enterprise Social Collaboration Platforms, howeverMcKinsey&Company, a global management consulting firm performed a study which provide some insights as to how you might make necessary measurements.

For organizations implementing Enterprise 2.0 technologies, the following is true:

  • 77% gain faster access to information
  • 60% reduce their communication costs
  • 52% gain enhanced access to internal experts
  • 44% cut their travel costs
  • 41% experience increased employee satisfaction

These features are all helpful in saving money and getting projects done faster which will lead to bigger and measurable ROI.

If you wanted to study access to information, for example, you would simply measure how much time it takes to locate information before and after implementation of your enterprise social network.  Tie this amount of time to the dollars spent on salaries of the respective employees using this time, and voila – you now have an accurate measure of the reduction in cost your social network brings.

Now that you have a better idea of how to measure the effectiveness and the additional benefits of this tool, consider how substantial the impact may be for your organization.

The original version of this article has been posted on tibbr.com

Some of the biggest benefits of Enterprise 2.0

By | Enterprise 2.0

Enterprise 2.0 is the strategic integration of Web 2.0 technologies into an enterprise’s intranet, extranet and business processes. Enterprise 2.0 implementations generally use a combination of social software and collaborative technologies like blogs, social networking, social bookmarking, RSS, etc. But why is it good for your company? Let’s take a look!

Enterprise 2.0 tools are making the flow of information, file sharing, time tracking and workflow handle faster and easier, which mean more efficient, quality and productive work, efficient information search and a better collaboration between different departments of the company.

Let’s see a few examples of how Enterprise 2.0 is going to change your company for the better:

1. Enterprise 2.0 Benefit – Project Communication

Today the primary communication tools in project management are e-mail, phone and the sending of static documents. In many cases, that information must be compiled tedious and time consuming and not all project members are on the same information level.

Tomorrow messages are written and tagged in a project blog on the status, open issues and so on. Documents are provided and can be edited centrally in the respective project space. Redundant information and documents are reduced as well as communication overhead. Hence, reports are available automatically and in real time.

Benefit: The entire project team has access to all information and communication flows. In the project space, work is documented live and any arising problems become quickly visible quickly. Consequently, actions can be taken in time.

2. Enterprise 2.0 Benefit – Sales Communication

Today, the sales person returns from the customer’s site and documents the results the next day in CRM. The day after, departments are informed on the tender requirements via e-mail. By the end of the week, status information is shared in the weekly sales meeting.  Since a colleague was sick the will not reach the customer until mid-next week.

Tomorrow the sales person writes a short message location independent in the sales blog and thus informs the departments and the sales team directly. The next day the sales team processes the already available draft of the service description. In addition, a sales colleague information has added customer’ information to the blog. Since all information on sales status is available, the weekly sales meeting can be devoted to issues such as customer acquisition or negotiation strategies.

Benefit: The sales people of waiting times can use waiting times (taxi, airport, and train) efficiently and push forward tender preparation.  The sales person also informs about the results centrally and can collect important information that supports the sales success.

3. Enterprise 2.0 Benefit – Change Management

Today in projects challenges to the change communication are addressed mainly via e-mail, intranet, and personal interviews. A critical role in change processes plays fast and comprehensive dialogues.

Tomorrow changes are communicated in change blogs and can be discussed transparently. Project information and responsibilities are centralized and available in real time and an employee profile simplifies direct contact. Communication is comprehensible for all members and is available in discussions and activities streams.

Benefit: Communication processes of change are perfectly complemented. A wide reach is achieved and content is dynamically linked in real time. In addition, members of social communities are motivated to actively participate in change processes. This leads to a positive “organizational energy”.

The original version of this article has been posted on Unoso.de

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